Returns and Warranty
Orders canceled within 12 hours are free of charge.
Orders that exceed 12 hours will be canceled and the buyer will bear the PayPal and other handling fees.
Malicious orders will be borne by buyers for transaction fees.
30-Day Refund Policy
For any reason, undamaged products can be fully refunded within 30 days after the delivery date to the shipping address. Once the item is returned to iDrawHome's warehouse for inspection, the refund process will begin.
1. Contact firstname.lastname@example.org for a refund.
2. iDrawHome support will reply within one working day. After reaching an agreement, you will be given the required information (such as a refund address).
3. Return the goods.
4. After the goods are received, iDrawHome will arrange a refund within 2 business days.
iDrawHome One-Year Limited Warranty Policy
Thank you for shopping with iDrawHome.We offer a one-year warranty all products.
All warranties begin from the date the product is received. For any reason, undamaged products can be fully refunded within 30 days after the delivery date to the shipping address.Once the item is returned to iDrawHome's warehouse for inspection, the refund process will begin.
- Returns must include all accessories;
- Items must include original packaging;
- For warranty claims not related to product quality, the buyer is responsible for shipping costs;
- For warranty claims related to product quality, iDrawHome will refund the full cost of the product.
- If the product does not meet the requirements above, the return request may be rejected.
For non-quality-related issues with expired warranties, returns will not be processed.
How To Return
Eligible product(s) must be returned using a trackable shipping method. Please contact our Customer Service or visit our Online Returns Center and we will guide you through the process.
Please return the whole product to us and share us the return tracking number, we will check after we receive it. If everything is fine, we will refund you without delay.
If you have any questions, please email us at email@example.com
NOTE: INSTRO RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND CONDITIONS WITHOUT NOTICE.