Contact Us

How Can We Help?

Have a question about an XDRAW pen plotter, software, offline plotting, laser extensions, or an order? Send us a message and our support team will be happy to help.

You can also email us directly at zhouni@idrawhome.com.

Please include your machine model, order number, computer operating system, software version, and a clear description of your question. Photos or a short video can also help us understand the issue faster.

For faster assistance

Please include:

  • Your machine model
  • Your order number, if applicable
  • Your computer operating system
  • The software you are using
  • A clear description of your question or problem
  • Photos or a short video, if they help explain the issue

Popular help topics

  • Setting up your XDRAW pen plotter
  • Using XDRAW software or the Inkscape extension
  • Recording and replaying jobs offline
  • Choosing pens, paper, and materials
  • Using Hershey Advanced or Merge
  • Product compatibility and laser extensions
  • Shipping, returns, and warranty questions

We aim to respond as soon as possible. Thank you for choosing iDrawHome and XDRAW.

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