FAQ

Q1: How do I get tech support?

A: Customer support is 24/7 at  zhouni@idrawhome.com

 

Q2: How to install the software for iDraw Pen Plotter?
A: Please find the software installers in the folder named “2.Software”
First, install Inkscape, then install iDraw plug-in.

 

Q3: How to change the language of Inkscape?

Answer:There are 3 possible reasons for the trouble with getting the pen to lift?

Q4: The machine does not plot in A3 all the time. How to plot A3 size?
A: The carriage must be at the Home Corner before writing, the machine must be returned to the home corner manually or automatically. Please make sure the carriage at the Home Corner prior to writing. Choose A3 at config, iDraw 2.0 Control--Options--Config。

Q5: What would be the minimum and max speed settings for the motors?
A: The writing speed is within 6000 at best and the pen-up movement speed within 12000.

Q6: I am wondering if there is a way to merge a CSV file into Inkscape？
A: Please contact seller support, zhouni@idrawhome.com.

Q7: How to write my own signature?

A; 1 Make a font of your own handwriting. 2 Use Bézier tools within Inkscape

3 Write your signature on SVG editor website, save the file as SVG, open with Inkscape to write.